• Title: Managing Business Process Flows: Principles of Operations Management
• Edition: 3rd Edition
• ISBN-13: 9780136036371
• Language: English

Managing Business Process Flows, 3rd Edition, offers a comprehensive overview of operations management, emphasizing business process analysis and improvement. It highlights the strategic importance of process design and management for achieving operational excellence and a competitive edge. The book covers process mapping, capacity planning, inventory management, and quality control, using real-world examples and case studies to illustrate key principles for enhanced efficiency and effectiveness.